Last updated: 10 August 2026
At 808 Cycles, eligible items may be exchanged within seven (7) days from the date of purchase. We do not offer cash refunds.
Exchange eligibility
To qualify for an exchange, an item must:
- Be brought to or received by us within seven (7) days from the date of purchase;
- Be unused, unworn and uninstalled;
- Remain in its original packaging, with all tags, labels, accessories and documentation intact; and
- Be accompanied by valid proof of purchase.
Eligible items may be exchanged for another item of similar value, subject to availability and inspection by 808 Cycles.
Items that cannot be returned or exchanged
- Bicycles that have been ridden;
- Sale or clearance items;
- Special-order items;
- Parts or accessories that have been installed;
- Helmets that have been worn; and
- Any item that has been removed from its original packaging and/or has been used, worn or installed.
How to make an exchange
You may bring an eligible item in person to:
808 Cycles
9 King Albert Park, #02-01 KAP Mall
Singapore 598332
You may also return an eligible item by shipping it to the address above. Customers are responsible for all return shipping, handling and related costs. Original and return shipping charges are not refundable. We recommend using a trackable shipping service, as 808 Cycles is not responsible for items lost or damaged in transit.
Items sent by post must be received by us within seven (7) days from the date of purchase to qualify for an exchange.
Inspection and acceptance
All exchange requests are subject to inspection. 808 Cycles may decline an exchange if an item does not meet the conditions stated in this policy.
Faulty or defective items
If you believe an item is faulty or defective, please contact us as soon as possible with your proof of purchase and details of the issue. Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.